Service Policies.

Effective Date: January 1, 2026

Welcome to Toms Tree Service. By accessing this website or hiring us for services, you agree to comply with and be bound by the following terms and conditions.

1. Estimates & Proposals

All estimates provided by our arborists are valid for 30 days from the date of issuance, unless otherwise noted. Estimates are based on the visual inspection of the site.

2. Scheduling & Weather

Tree work is inherently weather-dependent. Safety is our priority.

• We reserve the right to reschedule any job due to high winds, lightning, heavy rain, or frozen precipitation.
• We are not liable for delays caused by "Acts of God" or conditions that make the worksite unsafe for climbing or crane operation.

3. Underground Utilities

For stump grinding or excavation services, it is the property owner's responsibility to notify us of any private underground lines (sprinklers, invisible dog fences, private lighting). We will contact the public 811 service for public utilities, but we are not liable for damage to unmarked private underground assets.

4. Property Access & Ownership

By hiring us, you warrant that you are the owner of the trees to be serviced or have explicit written permission from the owner. You agree to provide our crews and heavy machinery (including bucket trucks and cranes) clear access to the property.

5. Lawn & Driveway Impact

While we use protective mats (AlturnaMATS) to minimize impact, tree removal involves heavy wood and machinery.

• Minor depressions in the lawn or scratches on driveways are possible and are considered a normal consequence of tree work.
• We are not responsible for damage to driveways that are not built to standard load-bearing specifications.

6. Cancellations

We require at least 24 hours' notice for cancellations. Cancellations made within 24 hours of the scheduled service time may be subject to a mobilization fee of $150.

7. Payment Terms

Payment is due upon completion of the work unless prior arrangements have been made. We accept credit cards, checks, and financing through approved partners. Unpaid balances after 30 days may accrue interest at 1.5% per month.

8. Limitation of Liability

In no event shall Toms Tree Service be liable for any indirect, incidental, or consequential damages arising out of the use of our services or website.

9. Contact Us

If you have questions regarding these terms, please contact our office:

Toms Tree Service
(855) 467-1131
help@jameslukertreeservice.com